Below is our most frequently asked questions about transferring numbers. If you have another query, call Customer Service and we’ll be happy to help.

What is Transfer Your Number?

The Transfer Your Number feature allows you to bring your number to Vectone Mobile while changing your service provider. 

How do I transfer my number online?

To transfer your number online, click here to initiate the transfer process. 

How do I know that my number transfer request has been initiated?

Once you send us a number transfer request, we will send you a confirmation via text. 

How do I transfer my number via email or post?

You can easily switch to Vectone Mobile with your existing mobile number.

Simply complete the following form, sign it and send it to support@vectonemobile.at or to the following postal address:

Vectone Distribution GmbH
Company number: 8225
Wienerbergstraße 11/12 A
1100 Wien
Austria

How long does a number transfer take?

Tranferring Your Number from your previous provider to Vectone Mobile will normally take up to 5 working days.
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