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FAQS
Below is a list of frequently asked questions about our Pay As You Go service. If your query isn’t listed, call Customer Service and we’ll be happy to help.
Faq
What is SIM Swap?
SIM Swap allows you to transfer your Vectone Mobile phone number to a brand new SIM card including existing bundles and credit.
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I lost my SIM card. Can I move my old number to a new SIM?
Yes. Just call Customer Service and we can arrange for your old number to be moved to a new SIM card. You may be asked security questions in order to verify that you are the account holder. Please be advised that it costs €1 to do a SIM swap. The amount will be deducted from your balance.
How do I configure my mobile data?
To configure your mobile data settings please click here.